Starfall Spire

A pixel wizard idle game

A wizard's tower under a starry sky, surrounded by familiars

Build a spire from a single apprentice to a tower that bends time. Summon owls, golems and dragons, catch wisps, hatch familiars, ascend for Starsigils, and race everyone on the same seed in the weekly Rift Trial.

Coming soon to iPhone, iPad and Android.

No forced ads: an ad only plays when you choose one for a bonus. Purchases speed things up or add looks; no part of the game is locked behind them.

Support

Email support@starfallspire.com. A person reads every message, and we reply within 2 business days (Monday to Friday). Answers to the common questions are below.

Cloud save or the Rift ladder not working? status.starfallspire.com shows whether our servers are up, and any problem we already know about.

Add your support info, so we can find your spire and purchases: in the game's Tome tab, under Help, tap Copy support info and paste it into your email. Or tap Email support there, and it's added for you. It has your player and purchase ids and the game's version, never your save.

How do I get my purchases back?

In the Tome tab, under Support the spire, tap Restore purchases. Use the same Apple Account or Google account you bought with. The Archmage's Seal and the Celestial Collection come back on any device signed in to that account, even without a backup of your progress.

Starlight Vault shards become part of your progress when the vault opens, so they come back with your save instead.

How do I move my spire to a new phone?

  1. On the old phone, open the Tome. Under Cloud save, tap Back up now, then Link a device. You'll see an 8-character code.
  2. Within 10 minutes, on the new phone, open the Tome, type the code under Cloud save and tap Join.
  3. Choose Use the cloud save, then tap Restore purchases.

Each code works once. If it runs out, make another. Both phones now share one cloud save, and the newest backup replaces the older one, so play on one at a time.

Other ways: if you set up the new phone from a backup of the old one, your spire may already be there. Or move it by hand: tap Copy save on the old phone, send the text to yourself, and tap Load pasted save on the new one.

My progress is gone or went back. What can I do?

Try these in the Tome tab first:

  1. Backups lists the last few copies the game saved on this device, 10 minutes apart. Tap Restore on one. What you have now is backed up first, so you can switch back.
  2. If you turned on cloud save, tap Restore from cloud.
  3. Reinstalled the game? If another phone or tablet still has your cloud save, link this one to it, as in moving to a new phone.

Still missing? Read what we can restore, then email us.

I paid but didn't get my item.

Close the game and open it again. It checks with the store every time it opens, and anything the store finished arrives by itself. For the Seal or the Celestial Collection, also tap Restore purchases.

If the game said your purchase is waiting for approval, it arrives once it's approved. Still missing? Email us the order number from your Apple or Google receipt, with your support info from the device you bought on.

How do I get a refund?

Apple and Google take the payments, so refunds go through them:

A refunded item may be removed from the game.

An ad won't load, or I'd rather not see ads.

Ads only play when you choose one for a bonus. Sometimes there's no ad to show, often on a weak connection, so try again later. An ad that's skipped or doesn't load gives no reward, and it doesn't use up one of your daily rewards.

To stop seeing ad offers, turn on Hide optional offers in the Tome's settings. The Archmage's Seal removes ads and gives you the rewards without them. Where the law requires it, Ad privacy choices in the Tome changes your ad consent.

Why does my wizard name show as "A Wizard"?

The Rift ladder shows "A Wizard" for a wizard with no name, a name that fails our filter, a name several players reported (until a person on our team reviews it, within two days), or a name a person confirmed breaks the Fair Play rules. When reports or a review hid it, the Rift tab says why, under the name field. To pick a name or change it, use the name field in the Rift tab. The ladder shows it from your next run, unless the Rift tab says a review has locked renames or asks for a made-up name.

If you think we got it wrong, email us your wizard name, roughly when it happened, and your support info. A person reads every appeal, and we reply within 7 days. The Fair Play rules cover names, reports and cheating.

I found a bug. Where do I report it?

Email us what happened and what you expected, with your phone or tablet model and your support info. A screenshot helps. If a bug gives an unfair edge in the Rift, tell us instead of using it.

How do I delete my data or get a copy?

Your progress is on your device. Copy save in the Tome gives you all of it as text, and deleting the app erases it. If you used cloud save or the Rift, our server has some too: the Tome's Copy my cloud data and Delete my cloud data buttons, under Cloud save, copy or delete it straight away. Delete your data below has the steps.

Lost progress: what we can restore

Starfall Spire has no accounts, so no login holds your progress. It lives on your device. With cloud save on, the game also keeps a copy on our server and updates it every few minutes.

Keep your spire safe: in the Tome, under Cloud save, tap Back up now once. After that the game backs up by itself.

Delete your data

Starfall Spire has no accounts. Your progress lives on your device: deleting the app erases it.

If you used cloud save or played a Rift Trial, our server also has a random player id, your cloud save, your wizard name and Rift runs, any name reports you made or got, and any reviews of your names. You can delete all of it yourself, in the game on a phone or tablet that has your spire:

  1. Open the Tome tab. Under Cloud save, tap Copy my cloud data first if you'd like to keep a copy.
  2. Tap Delete my cloud data, then Delete it all.
  3. If you linked other devices to your spire, do step 2 on each of them too. Until you do, each one still shows cloud save on, but its backups and Rift runs don't go through. There's nothing left to delete by then, so it just turns cloud save off there.

It's gone from our server straight away, for every device linked to your spire, and from our backups within about 30 days. Your progress on each device stays, and so do your purchases. On the device you deleted from, cloud save is off until you back up again.

Or email support@starfallspire.com with the subject "Delete my data", and add your support info from a device that has your spire (in the Tome tab, under Help, tap Copy support info). A wizard name alone isn't enough, because names aren't unique. We delete it within 30 days and reply to confirm. Email us too if the game asks you to about your purchase history at RevenueCat, or to have your emails to us deleted.

Apple and Google keep purchase records under their own policies; see the privacy policy.